General terms and conditions of business
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Loosli Swiss Memories
www.swiss-memories.ch
Prices
Prices given in Swiss Francs are valid as the principal basis for placing an order. Prices in the Webshop are also quoted in the following currencies:
Euro
US Dollar
British Pound
Japanese Yen
Chinese Yuan
These alternative currencies are updated weekly from current exchange rates.
Charges to credit cards are made either in Swiss Francs or at the relevant currency exchange rates of the customer’s credit card provider. Consequently, variations to the above listed alternative currencies are possible.
All prices include statutory Value Added Tax.
These same prices are valid for consignments abroad.
Price changes
Prices can be changed at any time and without prior notice.
Orders
Orders are accepted exclusively online via www.swiss-memories.ch.
All orders are subject to the present General Terms and Conditions of Business.
Due to fraud with credit cards, we are not able to deliver to countries in Africa, Singapur, Indonesia
and Malaysia.
Methods of payment
Loosli Swiss Memories only accepts Visa and Mastercard credit cards.
Data protection
The input and transmission of credit card data takes place via an SSL secured Saferpay (www.saferpay.ch) portal.
Delivery charges
Within Switzerland, deliveries can be made either as ‘Economy’ or ‘Priority’ packages. Delivery prices are based on package weights and are appropriately displayed.
Deliveries abroad are made using either ‘Priority’ letter mail or ‘Priority’ package mail. Delivery prices are based on package weights and are appropriately displayed.
With deliveries made abroad, additional costs may be incurred, in particular in relation to customs charges and import taxes of the relevant country of destination. These additional costs are not charged in our price and are added on by the relevant authority in the country of destination.
Delivery deadlines
Orders are despatched via SwissPost on the day following their order. The delivery time will depend upon the country of destination.
http://www.swisspost.ch
In the case of delays attributable to Loosli Swiss Memories, the customer will be informed via email.
Complaints
Complaints of all kinds can only be taken into consideration when they are submitted in writing within 5 days of receiving the goods.
Damages
Should your goods be delivered with damages or be incomplete, this should immediately be reported to the relevant postal agency. In this event, all packaging materials, including address and order numbers (Label) must be handed over.
Right of return
As a general rule, Loosli Swiss Memories does not accept the return of goods that have been delivered correctly and that are intact upon delivery.
Guarantee
The manufacturer’s relevant guarantee conditions are valid.
Legal notice
All deliveries made within Switzerland and abroad are exclusively subject to Swiss Law. The place of venue is Bern, Switzerland.
Address
Loosli Swiss Memories
Parkweg 16
CH-4852 Rothrist
Switzerland
Telephone +41 62 794 45 91
Email info@swiss-memories.ch
Website www.swiss-memories.ch
Rothrist, 29th April 2008 Version 1.1 |
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